Frequently Asked Questions
Running a CDP shouldn't feel like deciphering ancient hieroglyphics. We get asked all sorts of things — from the technical nitty-gritty to the practical stuff about how we actually work with your data. Here's what people want to know most. Can't find what you're looking for? Just holler at us.
We collect, organize, and activate your customer data across all your systems. Think of us as the translator between your marketing tools, sales platforms, and analytics software. Your data lives in our platform, gets unified so you can actually understand who your customers are, then gets pushed back out to wherever you need it. No more fragmented information scattered across 12 different apps.
Most clients get their first unified customer view within 2-3 weeks. We handle the technical setup, API integrations, and data mapping on our end. You'll start running better campaigns almost immediately. That said, real transformation — the kind where you're making genuinely smarter decisions — usually clicks around month 4 or 5. It's not magic, but it's pretty close.
We work with everything from 20-person startups to enterprises running multiple brands. E-commerce, SaaS, agencies, financial services — you name it. The real question isn't your industry, it's whether you're collecting customer data and want to do something smart with it. Got at least a few thousand customers? We can help. Smaller than that? Let's talk anyway.
Nope. We charge based on your data volume and features — nothing sneaky buried in the fine print. You'll know exactly what you're paying each month. We don't charge setup fees or lock you into ridiculous contracts either. Want to talk numbers for your specific situation? Call +40 974 765 552 or email [email protected] and we'll put together a real quote.
We take security seriously. GDPR compliant, encrypted connections, regular audits — the whole deal. Your data's encrypted both in transit and at rest. We can't guarantee you'll never have problems (nobody can honestly say that), but we've built Veloly to meet enterprise-grade security standards. You get detailed compliance documentation so your legal team stops worrying.
We'll export all your data in whatever format you need. No ransom tactics, no locked-in data. We're confident once you see what unified customer data actually enables, you'll stick around. But we get it — sometimes things just don't fit. Leave on good terms, take your data with you. That's the deal.
Email us at [email protected] or call +40 974 765 552. We're based at Strada Dorobanți 137 in București, Bihor, if you want to talk face-to-face. Response times are usually same-day for urgent issues. Plus you get a dedicated contact who actually knows your setup — not some rotating support queue.
Not really. Our team handles most of the technical integration work. Your marketing folks can build segments, create audiences, and run campaigns without touching code. We've built the platform so non-technical people can do genuinely powerful things. Your developers might get involved if you're doing something fancy, but day-to-day? It's built for normal humans.